Car hire complaints on the increase
Car hire complaints on the increase Complaints and enquiries about car hire in the EU rose by almost 30% in the year to the end of June 2017. This is according to the UK European Consumer Centre (UK ECC). There were 629 complaints and enquiries compared to 486 the year before. This is an increase of 29.4%. Top three complaints The top three causes for complaint from UK consumers hiring cars in the EU are (in no particular order): Post-hire damage charges, especially after unsupervised drop-offs Disputes related to insurance – unrequested, overpriced or excess waiver Fuel policies...
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